Responsibilities

• Responsibility for the key customer service account

• End-to-end management in coordination with the logistics support team regarding spare parts and services

• Regular contact with customers through conference calls and on-site visits

• Handling of order changes and customer complaints

• Monitoring of invoicing and contract fulfillment for customer orders

• Responsible for the sale of all new products, upgrades, and technical support opportunities

Qualifications

• Degree in engineering, business, or a technical field

• Several years of professional experience, in the aviation industry

• Enjoy working in an international, fast-growing environment with short decision-making processes

• Team-oriented mindset and a positive, hands-on attitude

• Ideally familiar with SAP

• Independent working style and willingness to take on responsibility

• Good command of English, both written and spoken, ideally SpanishWHAT AWAITS YOU

What waits you

• Hybrid role: You'll be on-site 4 days per week at our location in Tussenhausen-Mattsies – because support works best where the people are. 1 day of remote work is possible.

• Canteen: Good, subsidized lunch right on-site – no meal-prep stress.

• EGYM Wellpass: Access to fitness, swimming, yoga, and more throughout the region.

• Flying: You have a PPL? Then you're welcome to fly our Grob G115 – yes, really. How many jobs offer that?

• You'll work on technology that literally takes off – in every sense of the word.

• You'll be the first point of contact, making a real difference in our colleagues' day-to-day work.

• Short communication paths, a real team, and a location where aircraft are built.

• Here, what counts is what you can do and what you want to achieve.